1. What This Policy Covers
This Privacy Policy applies to personal and technical information collected when you visit /, communicate with us, submit files or inquiries for technical evaluation, or use our software analysis tools and related platforms.
This policy describes our intended data practices and should be reviewed against the actual website implementation, service terms, and applicable data-protection laws in your jurisdiction.
2. Information We May Collect
Depending on how you interact with our website and services, we may collect different categories of information:
Information You Provide Directly
When you submit a contact form, request a recoverability assessment, or open a support inquiry, you may provide:
- Contact Details: Name, email address, company name, and communication preferences.
- Inquiry Context: Project descriptions, technical requirements, and communication history.
- Submitted Artifacts: Software files, compiled binaries (e.g. EX5, EX4), or source files (e.g. MQ5, MQ4) submitted voluntarily for analysis or migration evaluation.
Technical and Usage Information
When you browse our website, technical diagnostic data may be collected automatically by server infrastructure:
- Device & Network Data: IP address, browser type and version, operating system, and language settings.
- Browsing Activity: Uniform Resource Locators (URLs) requested, pages viewed, time spent per page, referring websites, and timestamp logs.
Information Related to Software or Licensing
Where software licenses, evaluations, or account management systems are utilized, we may process:
- Entitlement Records: License identifiers, activation status, subscription records, and transaction metadata.
- Environment Telemetry: Machine environment hashes (e.g. HWID parameters) strictly where required to validate legitimate software activation.
3. How We Use Information
We process collected information only for legitimate business and operational purposes, including:
- Delivering Services: Conducting requested binary analyses, structural assessments, and software modernizations.
- Customer Communications: Responding to technical questions, providing assessment reports, and handling support tickets.
- Platform Security: Detecting, preventing, and mitigating unauthorized access, malicious attacks, and fraud.
- Operational Analytics: Assessing aggregate website performance, server reliability, and user navigation trends.
- Legal & Regulatory Compliance: Fulfilling lawful statutory requirements, enforcing service terms, and establishing legal defenses where necessary.
6. Data Retention
We retain personal information and submitted analysis files only for as long as reasonably necessary to fulfill the specific purposes for which they were collected, including providing assessment reports, satisfying ongoing legal or accounting obligations, resolving disputes, and enforcing our agreements.
When submitted artifacts or communication records are no longer required for active projects or statutory compliance, they are deleted or anonymized according to standard data disposal practices.
7. How We Protect Information
We implement reasonable technical, physical, and organizational safeguards designed to protect personal data and customer artifacts from accidental loss, unauthorized access, destruction, alteration, or disclosure.
Security Notice: While we employ industry-standard protocols (such as TLS encryption in transit and restricted access controls), no method of electronic transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security against all emerging cyber threats.
8. Your Privacy Choices and Rights
Depending on your jurisdiction and applicable data-protection laws (such as regional privacy regulations), you may possess specific legal rights regarding your personal information:
- Right of Access: Request confirmation of whether we process your personal data and obtain a copy of that information.
- Right to Rectification: Request correction of inaccurate or incomplete personal records.
- Right to Erasure: Request the deletion of your personal data where retention is no longer legally necessary.
- Right to Restriction or Objection: Request limits on how we process your information or object to specific processing activities.
- Right to Withdraw Consent: Withdraw previously given consent for voluntary communications at any time.
To exercise any applicable rights, please submit a written request using the contact details provided below. We will verify your identity before responding in accordance with statutory timelines.
9. International Data Transfers
If you access our website from outside the region where our hosting infrastructure is located, your information may be transferred to, stored, and processed in jurisdictions with data protection laws that differ from those in your home country. Where required by law, we implement appropriate contractual safeguards to protect cross-border data transfers.
10. Children's Privacy
Our website, software tools, and technical services are directed exclusively to business professionals, developers, and adult algorithmic traders. We do not knowingly solicit or collect personal information from children under the age of majority in their respective jurisdictions.
11. Third-Party Websites and Services
Our website may contain links to external third-party websites, platform documentation, or broker resources. We do not control and are not responsible for the content, security practices, or privacy policies of third-party platforms. We encourage you to inspect the individual privacy notices of any external sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect technological adjustments, operational developments, or statutory requirements. When updates occur, we will revise the "Last Updated" date at the top of this document. Continued use of our website following posted modifications constitutes acknowledgment of the revised terms.